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Gerith · ‎10-06-2021

Since I upgraded to my new iPhone 12 last month, I receive almost daily messages telling me that I have a voicemail. The visual voicemail is empty, so I call Voicemail and am told that I have no new messages. The Voicemail icon (bottom right) has a red blob. What's occurring?

MI5 · ‎10-06-2021

@Gerith

Call yourself from a landline and leave a message.

Listen to it from your mobile and then delete it.

This will clear the notifiction.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2021

@Gerith

Call yourself from a landline and leave a message.

Listen to it from your mobile and then delete it.

This will clear the notifiction.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gerith · ‎13-06-2021

This cleared the notification, but I still don’t receive visual lists of voicemail; I have to call Voicemail to retrieve my messages. Why is this?

MI5 · ‎13-06-2021

@Gerith

The most probable cause is that you don't have iData enabled on your account.

Call customer service to check.

You need to ask them to add iData for iPhone as a bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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