Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keep number form

Hi there I have recently changed to o2 from tesco mobile pay as you go and I am wanting to keep my current number. I have completed the keep my number form 4 times and I keep getting it rejected. I honestly don't know what I am doing wrong as they do...

Resolved! Querying my Direct Debits payments with O2

I've noticed 4 different Direct Debits being paid from my bank to O2 and I cannot find ,on their app, how to ask them about this, can anyone help please and a Thankyou

Resolved! Insurance claim

Dpd collected phone today,was under impression theyd give me replacement phone but have not, will it turn up tomorrow? Payed the 90 pound option

Apple music

Hi just upgraded, promised Apple Music for 6 months, I haven’t received any message or notification about this? Anyone else been given Apple Music? How do you activate it?Thanks

Resolved! New sim

I set up a new contact with o2 but wanted to keep my old number now my number is not working

Resolved! Upgrade from sim to device in 2 days time.

So yes. I've been with 02 for exactly 6 months. and all my bills have been paid on time. Via direct debit. I've spoken to a lady over the phone who said there is no upfront cost on any device for upgrades. Or credit checks. My question is, can you ge...

Resolved! Order. Status

How do you chat to someone to discuss an order status?

Upgrade

Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Wh...

Resolved! Changing plan?

Everyone quick question if you are on a Sim only with 12GB data and you change m price plan to unlimited are you able to change the plan back down again to anything of your choice after 30 days I’m sure I saw somewhere that you can change your plan o...

Resolved! Changed address but new address is showing the wrong county.

Hi there, I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem. However, the new address on the account is showing the wrong county! Every...

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