Why is O2 so bad?

[James244]

I’ve just changed from EE to O2 & they are the worst. Everything from start to now, has been horrendous & you simply can’t speak to anyone of her any help whatsoever.

[MI5]

@James244 

If you need to call customer service, numbers are here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino]

@James244 If the problem you're having isn't account related you can ask here.