Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New customer - porting of number from Vodafone

I joined O2 this week and received my SIM card. When buying this I gave a PUK code to port my existing number from Vodafone. I have not received any information as to when this will happen. I would have expected at least an email about this? I do not...

Resolved! Don't use live chat = I have spent nearly 2hrs for simple tariff change

As you can see the time log, I have spent nearly 2hrs to get a simple tariff change. Don't use this live chat service unless you have 2-3hours free. Alistar took over 1hr and he passed me to other person Kiren with no explanation and no reason. Kiren...

Getting numbers onto my new from old phone

I had a new phone for Christmas. I've sent everything from old phone to new one both Samsung both sim free. How do I get the phone numbers to work so I can ring somebody? I'm 74 so no tech language please.

Resolved! Changing Account Holder

Hi, I'm the account holder for my daughter's phone and want to change it so she is the account holder and uses her bank details. How do I do this please?

Resolved! 4g calls blocked

I really need help. I have been behind with my payments but i made a £230 payment towards my account to ease some of the debt but my 4g calls have now been blocked. I did phone this morning and the lady put it back on for me. You have since blocked i...

Resolved! tariff change

I am on a pay monthly plan, no device charges, and I am trying to switch to a reduced data plan, without success. I have tried online and it states that no tariffs are available, notwithstanding that I am on a flexible 1 month tariff. I have tried to...

Resolved! Number porting query

I requested for my number to port over from EE to o2. Is it normal for both sims to be active on the day? I can currently make call and send messges from my o2 sim (iPhone 12) and it shows as my number but if someone calls or messages me it still goe...

Making an order

I've recently made an order for a new pay monthly phone. Almost a week ago now. I received an email from PayPal saying that the payment is pending awaiting authorisation. I've also received an email from o2 saying that they saved my order but nothing...

Resolved! Sim only to phone contract

I am on a sim only deal, I'm wanting to upgrade to a phone but keep the same sim contract.How do I do this??

Resolved! Overcharged

There’s 3 direct debits are charged for my account why ??

O2

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