Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Open Discount

I received confirmation that I m eligible for a O2 open discount however this is not yet showing on my airtime bill for xxxxxxxxxxxx Please could you assist Thanks Nicki [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! Volt

Sing up 3 weeks ago with the new volt service. Was already with virginmedia and have now doubled my BB to 1 gig atno extra cost. Brilliant. But not so happy with O2. Signed up for 3 24 month sim deals as lioed the idea of doube the data for every sim...

Resolved! £150 Extra off when you buy the Samsung Galaxy S21 5G

I've just put all my details in for the offer of the £150 extra off and my phone qualifies for £2 recycle, now when I add the promotion code (my order number for my new phone) for the extra £150 off it says my promotion code is invalid????? How do I ...

Resolved! Bill will be a few days late

Hi I’m going to be a few days late paying my bill

Resolved! Not done as requested to change my account

Hi. I rang O2 to change one of my phones to pay as you go from my monthly payment. However, even though the chap I spoke to told me he was sending a new sim card, checking on my O2 app, my data has been increased and my monthly payments too! Why is t...

Resolved! What can I do if my SIM card doesn’t arrive and I can’t speak to anyone at O2

What can I do if my SIM card doesn’t arrive and I can’t get hold of anyone at O3?

Resolved! EU Roaming for Pay Monthly customer

Hi, do we have to contact or send SMS o2 to activate EU Roaming for Pay Monthly customerThanks

Invoices

Hi I need to access old invoices for my previous device can anybody help pls

Resolved! Final Bill

What sort of freaky magic does it take to get this company to send a final bill??!! 3 weeks and counting...

Resolved! Activating Volt on upgraded contract

I recently activated Volt and had an upgrade applied to both broadband speed and double data. I've since changed my mbile contract from 30 day rolling to 12 months sim only (same number and details) but the Volt upgrade hasn't been applied. How can I...

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