Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Defence discount service

I get a voucher through being a veteran through defence discount service. I was unaware of this at the time of purchase and wondered if it could be added on now

How to get a refund from my 02 account

I have a balance of £375 on my 02 account how can I get it put in my currant account when I cannot phone them a present to arrange it. please help Virus.

RogerD4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pay with%20my%20ohine

I can’t pay for something on my game by paying by my phone bill . But I was able two last week

Jasmine by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgraded through refresh but changed mind

Hi there I recently upgraded from iPhone 6 Plus to iPhone 11 max pro iam within 14 days of changing to this upgrade through o2 refresh however I have changed my mind and no longer wish to keep the phone but would love to keep the tariff and use the p...

Changing to Pay Monthly Sim Deal

Hi, I am currently on Pay as You Go tarriff plan and want to swap to the Pay Monthly Sim deal that is on offer until mid-May. Would I be able to get this deal but keep my old number? And would I need to change my sim card on my phone, or can the upda...

Sim Swap keeping old number

Hi, I set up a sim swap last week, and still waiting for my payg sim do stop working, As my new sim is activated can I keep my number by filling in the keep your number form, or do I have to wait until my old sim stops working. At the moment I am pay...

Colm26 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Please can someone help I have done a upgrade with 02 but did not like the phone so returned item which was told to do But was given no other information Will I be put back on my old contract As I'm wanting to leave 02 in January

Steve6 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Since joining o2 my hotspot no longer works. I need it to work as my kids need to be able to use my connection to do their school work. I have an iPhone 7 and it used to work fine on my old Vodafone network. Help

RosieR by Level 1: Joiner
  • 3 replies
  • 0 kudos

No signal

Since this morning I’ve had no signal. Network checker is fine, bills paid , turned airplane mode on off, tried hard reset on iPhone XS. Not the best when you can’t live chat an agent or phone customer service.

Rdm by Level 1: Joiner
  • 1 replies
  • 0 kudos