Mobile cut of

[Debbie5]

Hi so I've not been able to pay my bill never used the sim in my contract phone will they still be able to cut my mobile of im going to call to make payment plan x

[MI5]

@Debbie5 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Debbie5]

Thanks but that's not what I asked

[madasaf1sh · Accepted solution]

@Debbie5 

Yes, If you don't pay, they will suspend both the line and may put a UK network  the phone if on refresh, they will also pass you to a debt collection agency if your account is deemed delinquent and your credit file will be affected. 

Your line / phone  could still be barred even with a payment plan depending on the delinquency of the account. 

Speak to o2 and don't just hid away, or speak to one of the debt charities, such as StepChange