Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing my phone number on my account

Hello, I am currently on a SIM only deal with 02. I want to move over my personal number from another provider (VOXI), fair enough I know this is possible. What I have an query with is, I want to put my old number onto 02 pay as you go. Is this possi...

Resolved! Can’t access my final bill

I’ve recently ported my number to another provider and need access to my final bill, however, as the number has already ported when I log into myO2 it states that I don’t have any products. I’ve received an email from O2 that my final bill is ready t...

Resolved! Extras

how do I remove my extras

Resolved! NHS discount

Hi, im just wanting to know if 02 does nhs discout?

Resolved! Family discount

Hi, I currently have a device and air time contract with 02. I have 3 other family members in my household all with Android phones. I want to switch the 3 others to 02 pay monthly sim only and reep the 20% discount per person. My question is how do I...

Resolved! Sim card says not inserted

For the kast few days my sim says not inserted then it fixes itself after a few mins.Starting to be a bit annoying now.Any tips please ? Thanks

Resolved! My services

Hello, I have just paid my outstanding my balance on my account. Due to not being able to pay it previously, my services have been cut off i.e. Data, calls & texts. I would like to know how long it takes to get my services back? Also I am very unhapp...

Resolved! SIM is not active get no reception. Cannot contact o2 on the app.

As title. On the app it says I have to wait 48 hours bit it is longer than that already.

Number porting issue

I joined o2 from EE a week ago, gave my pac code to port number.My service with my old number on EE was disconnected on Tuesday however the network still hasn't ported my number onto my new o2 sim, so I'm still on the temporary number I got with the ...

Resolved! Credit refund due

I’ve lefy O2 and have a credit which is supposed to be sent to my bank acc. Nothing as yet & no one will answer the phone. I assume when they see my number it is stating I’m no longer a customer and they can’t be bothered. Any suggestions how I can c...

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