Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit Check

Why does another credit check need to be done when I am already a O2 customer, & all I want to do is add another device to my account?

Resolved! End of contract

I am coming to the end of my contract and planning on keeping my current phone for a bit longer as there is nothing really better to suit my needs at present. How do I find out if my airtime and device bill is separate or not? On previous contracts w...

Resolved! I want to change my pay as you go SIM to contract based

My self Rahul Kumar aligetiI want to change my pay as you go SIM to contract based so please convert that

Resolved! my order

when i ordered my phone it said in stock how ever after paying upfront cost i immediately got a am mail to say sorry out of stock i am not happy about this and find it terrible that i cannot discuss it with anyone i want to know if i can collect it i...

Resolved! ENFORCEMENT & TERMINATION LETTER

I have chosen to leave 02. I understand that I need to pay off my device, today I have received an Enforcement And Termination Letter. I have tried the telephone numbers on the letter and every number I am told that they cannot connect me to the serv...

Resolved! Changing mobile number

HiJust looking for the easiest/quickest way to change my mobile number please. Thanks in advance.

Resolved! How long until my tariff changes back ?

Recently I upgraded (Monday) and returned my upgrade to the store where I bought it on Wednesday (for some reason the network got worse with a newer 5G device for me) and I can see I am still on the new tariff 36 hours later. So I am wondering how lo...

Customer Service has become so poor. So frustrated and angry!

So last month my O2 app said my DD had been paid, so I did an early upgrade and paid off my two devices, cancelling one and upgrading the other. However apparently this wasn't the case at all and O2 tried to take Direct Debits for the device payments...

Resolved! New SIM only contract

I can't seem to get my new SIM card working properly

Resolved! unable to pay airtime bill

so at the time of writing this iv paid my device bill which was paid on the 28th it's now the 30th and for the past 48hours iv been trying continuously to pay the airtime even at random times of day after getting the message "try again later" iv sinc...

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