Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Code limit reached when trying to upgrade

Hi, I am trying to upgrade my iPhone X to an 11 series online, I was attempting to upgrade my email address to my current one but it wasn't reflecting in the order so I tried three separate orders to get it to catch up to my current details, not real...

Resolved! Default payment on credit file

Hello, I have recently applied for a mortgage, and a concern was raised that a default notice was on my credit file, i called O2 and they admitted they had made an error, however it seems to be taking a long time to resolve, and there is a risk we co...

Resolved! Waiting on undelivered phone.

I ordered an upgrade phone, it was sent to my old address by error, contacted 02 to get it sent to my new address, after a lot of hassle I was assured it would be on its way to my new address, that was 3 days ago, my 02 has not updated delivery time,...

Resolved! Missing order

I placed an order 2 weeks ago for a contract iphone 12 pro, it said it was in stock online and would arrive by 03/12. It is now 08/12 and I still haven't heard anything from o2 regarding my order. I cant track it online as it asks for my mobile numbe...

Resolved! Delivery not arrived

Ordered new Samsung buds on 3rd says delivered 4th but all I got was a weird voucher in the delivery. Can’t get anyone on the phone and can’t seem to find a live chat option, any ideas?

Resolved! Changing payment dates

All I want to do is change my payment dates. The website just keeps sending me round and round in circles. I’ve tried to phone and it boots me back to the website. Why can something so easy be so difficult. I can’t even find live chat either, sooo fr...

Resolved! Data Usage

I have an allowance of 15gb, of which I always use less than 2gb. I rarely go out and am always connected to wifi at home.Last night I got a text to say I had used 80% of my data (2wks into billing period), then 1hr 14mins later received another text...

Resolved! Unable to view old bills - both o2 portal and app

As per the topic title, I am unable to see old bills. This is functionality that I always used via the website. The option to select previous bills has disappeared and I can only see the current bill. When I use the app all of the previous months are...

Resolved! Incorrect default notice

Hi all, I hope someone can help. I had a contract with o2 for an Apple iPhone and an Apple Watch. On September 5th I paid the termination fee for the phone and confirmed to a customer service agent that I would like to keep the Apple Watch account op...

Resolved! Screen broken cannot ring number for insurance

Hi My phone screen is broken, i can call numbers using Brixby but i cannot press numbers during telephone call. Online chat is too busy so i cannot get though to anybody. I went to store yesterday as they were closing they advised to telephone 0202 o...

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