Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone cut off

I upgraded my I Phone 11 in October and paid the outstanding balance on my device plan. On the 6th October 2021 the payment was £35.15. On Monday this week, 8th November 2021 I got an email saying there is a balance of £21.82 to clear my account. I r...

Resolved! Using O2 sim in India

Hi, I am currently on a pay monthly contract with 10gb data, unlimited calls/texts. Will the calls/texts I make to UK numbers from India come out of my monthly allowance? Will I be charged to receive calls or texts from UK numbers, while I am abroad ...

Resolved! My phone been cut off??

My mobile phone has been cut off due to use adding the next bill onto it that isn't due to the 22nd November? Very angry customer. I need my phone for hospital and doctors due to me having cancer. I also have 2 kids in school which no one can contact...

Stopping direct debit of the excess fee with O2 insure

Hi, I decided to stop direct debit during the fact I was not only not happy but I have to use a lot of money until they actually succeed of replacing my phone. I do a claim, the lady do it, I will probably do another one but I think to go to court wi...

Resolved! 30 day notice

Litte confused in regards to cancelling contracts early. I have a data account on o2 refresh. I have cancelled early , is there a 30 day notice still? if there is that is fine, its just I'm getting confusing answers when I contact the chat team.

Resolved! Pay bill

Hi there, My bill is overdue but I am able to pay it on Monday. Can I please put a hold on any actions until then as I can pay in full

Resolved! Free apple music

Hi, I’ve just started a sim only plan 24 months with unlimited data. One of the perks was 12 months free Amazon videos which I can access fine, but the other was 6 months Apple Music and I’m not sure how I activate this?

Resolved! How do I activate my new sim?

Hi there. I was given a new sim last week after losing my phone. But it still isn't activated . Guy on The store said it could take 24 hours but its now been a week without being able to make calls. Is there someone I can email. Obs can't call as I'm...

Resolved! data used each month

I have 24 months contract left only 6months to go how can I check the average data used per month in past month

Resolved! Had my sim card stolen

I ordered 2 sim cards one for me and my partner in currently using my sim card and wanting to change to my old number as my little boy has disabilities and they have that contact number I have the puc code so if that helps but I would like to cancel ...

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