Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5g coverage

On coverage map it shows I can't get 5g yet my phone is showing 5g any ideas why

Resolved! How long to transfer number ?

I filled out a form to keep my number yesterday morning, but haven’t had any confirmation of this going through and so far my number hasn’t moved. How long does it take usually ? Thankyou

Resolved! Contract

Hi i changed my contract back in August 2021 and go free Disney plus for free for 6months it is know time to renew do i have to go into store to do this or can i do it over the phone Thank you june howes

Resolved! Can't verify my card

I am new to 02 this is my first contract with them. 02 said they couldn't verify my bank details but the upfront payment for the phone has been taken from my account (the one they said they couldn't verify). This doesn't make sense to me and now i am...

Resolved! Phone cut off

How can I contact o2 whilst my calls are barred?

Resolved! Rewards

I had a balance of 6.20 gbp on my rewards account and also accumulated 3.00 gbp in rewards to add to it on 04/01/2022. I added this to my save in o2 rewards and now my balance is 6.00 gbp, so they have taken 3.20 back. How does that work ???

Resolved! no direct debit has been paid

my direct debit supposed to of come out on the 3rd and it still has not

Resolved! Activating sim

How can I activate a new sim after loosing your old phone I can't call or receive texts to the number as I have lost the phone

Samsung Galaxy watch 4

Hi, I have just purchased a Samsung Galaxy watch 4 along side my monthly phone contract. Now when I log in to my O2 account it has not details of my phone data usage or minutes and only shows my watch data allowance.Does anyone know why this has happ...

Resolved! O2 number swap

Hi, my partner is on O2 (iphone) and has taken a new contract out with O2. How does she move her existing number to her new contract? Thanks

O2

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