Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Advice needed please

Hi all, my mum is currently on Virgin PAYG which is finishing their service in a few weeks. I've got her a new phone and a new O2 pay monthly sim which I ordered using my own O2 account as I'll be paying the bill as she doesn't like giving banking de...

Resolved! Please help. O2 is not letting me downgrade my tariff

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money. Just can't get hold of them on phone at all. Please help

Resolved! Mobile Data Roaming on iPhone 13 Mini

Just been in France using my o2 sim in my Samsung A3 no issues, data roaming working fine, maps etc working fine. Swapped sim into new IPhone13 mini (birthday present) Data Roaming stops working, maps etc stop working. Google search found suggestion ...

Resolved! Cant give my PAC code to O2

I have a PAC code from my current provider. Tried contacting O2 on 202 from the mobile (with my new O2 SIM card in it) and also 0344809 0202 from my landline. Just get cut-off after automated voice says it'll take 30 mins to answer call. This is path...

Resolved! Issue with payment

I have tried to contact you via telephone a number of times before the payment bounced back as I needed to urgently speak to someone about some troubles I am having atm with my bank , so when i try to go through the automated service never allows me ...

Resolved! What is wrong with O2?

I want to leave o2 but want to take my number with me. I have sent a text to the number they give you to get a PAC number. It just says they can't process my message at this time. They provide two number two call....both give a dead tone. I waited fo...

how do you actually speak to anyone at o2?

I'm a new customer who has just got a new sim today which has a new number. My PAC was given when I ordered and I've been going round in circles for the past hour trying to speak to anyone to find out what is going on with porting my number.OMG!! You...

Resolved! Bringing my vodafone number over to my new O2 account

I just signed up for a O2 sim only contract, as part of the sign up process i added my PAC code i obtained from vodafone. I've received my O2 sim card now and I think i've activated it, but i dont know what else im suppoed to do to kick of the number...

Resolved! DHL/ukmail

Anyone had issues with DHL. Should of arrived yesterday then at 10am said it'd been delayed. Then at the depot. Now it's just sat at the depot..

Resolved! iPad not receiving text

Hi, am looking help .. my iPad is not receiving texts. Yesterday was on the phone to 02 for an upgrade on my account.. they told me I would receive a text to iPad but have not received anything. Tried to link the sim number to the iPad and then says ...

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