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Will my current deal just run out

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Matt616
Level 1: Joiner
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on ‎08-02-2022 11:17

on ‎08-02-2022 11:17

Do have to close this account or will it just automatically end at the end of its term? It’s ended and offering me upgrades but new deals are better than the upgrade options so I want this deal to end and finding it very difficult to get in touch 

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MI5
Level 94: Supreme
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on ‎08-02-2022 11:19

on ‎08-02-2022 11:19

@Matt616 

You contract will continue on a rolling 30 day basis, meaning you can upgrade at anytime.

If you take an O2 contract elsewhere, you need to call to migrate your number Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151896 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎08-02-2022 11:19

on ‎08-02-2022 11:19

@Matt616 

You contract will continue on a rolling 30 day basis, meaning you can upgrade at anytime.

If you take an O2 contract elsewhere, you need to call to migrate your number Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎08-02-2022 12:27

on ‎08-02-2022 12:27

If the new deal is with a 3rd party then you can take that and then migrate (move) your existing number across which stops the old deal @Matt616.

Alternatively get in touch with sales/retentions to see if they can give you the new deal as a staying customer.

You can message them on social media ( Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ) or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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