Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel my Pay Monthly plan

Hello, I signed upto O2 around 3 weeks ago now, so I'm out of the initial 14 day cooling off period unfortunately, but would like to know if there's any possible way I can cancel the plan without receiving excess charges? I haven't been at work for t...

Resolved! new Laptop

Really annoyed with o2. been with them for 7 years or more. 1st contract phone was the new iphone 8 costing around 1,000. the £1,000 with my bills were all paid on time. I then decided to go with Samsung Galaxy. so I changed over this cost was £849.0...

Resolved! Age verification

How do I turn off age verification

Resolved! Sim Only Mod Term Upgrade

Hi Guys, I notice the option to upgrade my sim package, I currently pay £20 a month but can see new customers can get more data for the same price. So I checked and to my surprise I can see the option for me to select this very package. If I selected...

Resolved! Change of number

HiI have two mobiles (A and B) in my name on pay monthly contracts with o2. I want to change one mobile (B) to my wife. She now has a new pay monthly o2 sim and wants to keep the number on mobile B. What is the best way to transfer mobile B number fr...

Resolved! Sim swap

Hi i tried doing sim swap online and it says a code will be sent to my number. However i can't recieve the code because my sim isn't registered

Resolved! Double billed

Evening all I have recently upgraded to a new contract supplied by Mobile Phone Direct. Now I've logged back in to the app and checked my account I have been double billed. £35 for the old contract and already another £35 for the new one despite only...

Resolved! Order delivery?

Hi, i've just upgraded from a SIM only plan to a pay monthly after breaking my phone. I ordered a phone and it said up to 1 week for delivery which should be xmas eve at the latest. When i track order it says they are waiting stock and will be posted...

Resolved! Can’t find my order

I’ve ordered a phone from you on the 17/12/21 but when I log into my account it doesn’t give me an option to view my order so I’m unable to track it

Resolved! Payment gets refused by o2

I wanted to pay my new o2 contract today with my wise account.The payment did not go through and then I got a mail from o2 that the transaction got refused by my bank and that I should contact them.It's pretty easy to chat with somebody from wise and...

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