Hi @hursti
This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling - 0800 902 0217.
If you have no access to a phone then use Skype to call 0800 032 1402
A guide to Skype here USING SKYPE
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
