Overdue payment

[CianFish]

So my aunt and I had renewals for our contract. My aunt was the account holder and left O2 so doesn’t have the same number and her old number is terminated. I have an overdue payment of 74£ that I wanted to pay but couldn’t as a result of this. Went in store and tried to do it for an hour and got no where, I need help as I can pay for it and I don’t want this to affect my credit rating

[Bambino · Accepted solution]

@CianFish 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You could also try reaching O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[pgn]

Hi @CianFish - you can pay outstanding balance in your MyO2 app - if you have your own credit or debit card. But to be sure, call O2’s customer service team – give them a call on 202  or 0344 809 0202 (or the Payment Management number - 0800 902 0217 ).

Best time to call is 08:15am UK time.

If you use Twitter or Facebook, you can also reach out to O2's Social Media Team, links are just below this post for help getting things sorted.

Good luck!

[CianFish]

I will try this, thank you!!

[CianFish]

The problem is my aunt doesn’t remember her password and she can’t reset it as her old phone ( account phone number) does not exist! 

[Bambino]

@CianFish Your aunt will need to speak to customer service. O2 will only be interested in speaking to the account holder, so it's your aunt who will have to call.

Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[CianFish]

Thank you!!