Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

Can you add insurance on monthly contract phone

Resolved! Travelling in Sauzet(Provence) France

I have not been able to access full roaming on voice ( only 3G) and absolutely Zero Data roaming .i got a text message that all my uk allowances work in France at no extra cost in Europe Zone of O2. When I landed in Lyon’s it only signed me into a 3 ...

Resolved! Moving credit?

I have a pay monthly sim and a pay as you go sim with O2. I tried to get a 2nd contract with O2 but failed a credit check. They couldn't tell me why but my credit history is perfect and I've been with O2 for over 15 years and never missed a payment. ...

Resolved! Ordered wrong phone

Recently upgraded my phone, got confirmation of my order but it says one colour is coming when I thought I selected a different colour. Is there a way to swap the colour of the phone coming?

Resolved! How to claim the accessorie pack once I ordered the galaxy Fold 3

Can anyone please help me claim the accessory pack for the Galaxy fold 3 I ordered it's due to arrive Monday 29th November but I cannot find how to claim the case and S pen

Resolved! Yet another reviewing order

Thanks in advance, I've order a phone and all that goodness, been waiting for it to go through all the processes, just seen the email with a CCA, am I meant to sign this and send it to someone?

Resolved! cancel contract

anybody got a link to stop my contract renewing . thanks

Horrendous customer support

How god damn hard is it to contact o2 support, been struggling for days to call and keep getting the same message to go to the o2 app which i have been through and done everything but still network is stuck on 1 bar , constant calls dropping out and ...

Resolved! Customer service

Is there any way at all to speak to somebody from o2 during the ongoing coronavirus crisis? There seems to be no live chat, no customer service centre and no way of getting support.

Resolved! Black Friday deal on existing SIM

Is it possible to change my taiff to one of the black Friday deals directly, without purchasing the new SIM and going through the rigamarole of changing numbers? Been an O2 customer for decades but the only tariff changes I have available on myO2 are...

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