Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


O2 owe me a refund of 200 pounds and I have been waiting for longer than a week had countless phone calls with their customer service who in all words are terrible, and they’re holding my funds without my permission! Practically stealing off me. I’ve...

Refund1 by Level 1: Joiner
  • 6 replies
  • 0 kudos


Can you tell me if the following telephone number is within my free minutes in other words will i be charged to call this number 03707030312Thanks

b19dwc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Paying bill

Has anyone been able to speak to an adviser about payments, if not earning the now do they have anything in place until we back to work?

Gill0406 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Number port

I swapped from Vodafone to o2 a few days ago and lost all signal on my old sim yesterday but its been over 24 hours and I still don't have my old number. Can someone please help me with this

gary1957 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi, I recently upgraded one of my phones and in the last couple of days it has been impossible to add a Family Discount onto this account! Is there anyone at O2 who can deal with this??Thank you

JB39 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Old sim to new sim

How do I keep my number when swapping SIM cards for a new phone with O2

Ilford by Level 1: Joiner
  • 1 replies
  • 0 kudos


I topped up data with a 8G add on but it’s not showing on my app?? Does this mean I have or I don’t know? Bit confused and don’t want to buy another for no reason haha

Cheffii91 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Leaving positive feedback

Hey there. I want to leave some positive feedback about one of your staff. I believe if I start a thread an admin or something comes along that I can PM P.S you make it too difficult to leave positive feedback

EmPleh by Level 1: Joiner
  • 3 replies
  • 0 kudos


Is there anyway I can get more storage on my iphone without having to submit bank card details for payment for extra storage/

Thomas1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

SIM Only

Hi I am looking to renew to either a 12 or 18 month SIM Deal. It states that after 3 months I can upgrade to a Anytime Upgrade plan - If this was needed before hand would just the 3 months of billing need to be paid or the full 18 months? Also, can I...

Matt9303 by Level 1: Joiner
  • 1 replies
  • 0 kudos