Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No sevice

My bill is up-to-date my phone does not work I cannot make outgoing calls or receive incoming calls but when I get home on Wi-Fi I can send messages can anyone help me what is wrong with my phone

Resolved! Still waiting for service to be reconnected 48hrs after paying a late bill

I was late paying my bill this month.I paid on Thursday morning, got cut off Thursday afternoon, and am still waiting for my service to be reconnected 48hrs after paying.All calls divert to the payments line which says "You bill is overdue, the balan...

Resolved! spend cap

How do I set a monthly spend cap when 202 just hangs up and the online chat is too busy to answer

Resolved! Transferring Number from Voxi to O2 - Still waiting...

I Tried the online form and kept getting an automated rejection email *** THIS IS AN AUTOMATED MESSAGE ***The request could not be completed, the following reason is given for the rejection:Validation Exception: Sorry, the information provided for ou...

Resolved! removing a bolt on

i bought a bolt on 2 months ago, and i now dont need it anymore but it wont let me remove it, how do i go about removing it now?

Resolved! Changing contracts and keeping old number

I have a new phone with a new contract. I want to cancel my old SIM only monthly contract but keep the number and transfer it to the sun on the new phone. How do I do this? I went to an 02 shop and they said phone 202 but that just tells me to go to ...

Resolved! Really not happy

You can never get through to O2 on 202 it's beyond a joke they always hang up on you customer services is so poor! I need to speak to someone on this occasion for some reason mobile data has been capped even though i have data left when you try and p...

Resolved! Transferring number to o2 - old sim still works

So I am moving from EE to o2 and taking my old number with me. Sent o2 the PAC code from EE when I bought my new sim.Simple enough, but on my port date (10th December) nothing happened. Restarted my phone multiple times. Then this morning (11th Decem...

Resolved! Late Payment

Good Morning I’m supposed to pay my bill on the 10th December but my employers are not paying me till the 17th December… can this be arranged so I don’t lose my services please? cheers x

No SIM card installed

Getting this issue with on my phone all of a sudden. It shows no SIM card installed or keeps searching for phone network. Wi-Fi works fine. Tried to reset network couple of times

O2

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