Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Horrendous customer support

How god damn hard is it to contact o2 support, been struggling for days to call and keep getting the same message to go to the o2 app which i have been through and done everything but still network is stuck on 1 bar , constant calls dropping out and ...

Resolved! Customer service

Is there any way at all to speak to somebody from o2 during the ongoing coronavirus crisis? There seems to be no live chat, no customer service centre and no way of getting support.

Resolved! Black Friday deal on existing SIM

Is it possible to change my taiff to one of the black Friday deals directly, without purchasing the new SIM and going through the rigamarole of changing numbers? Been an O2 customer for decades but the only tariff changes I have available on myO2 are...

Signal

I have just got the iPhone 13 pro and the network signal is so bad it’s making me want to leave the network, it has always been bad but not this bad

Resolved! How to change email address which I registered with? I haven’t used it for many years!

Hi, I believe I have explained everything. I would like to change my email address that I registered with. I haven’t used it for many years and would like to swop for my more used one. The truth is I just can’t remember my oldemail address. So this w...

Resolved! Samsung Galaxy 21 £150 deal

I have upgraded using O2 refresh to the Samsung 21. Part of the deal was a £150 cash bonus. O2 have received my old phone, how long have you had to wait approximately for the £150 to be received? Kind regards

Volt

Can you deactivate volt

Resolved! Multiple Volt benefits?

Hi, I am an existing Virgin Media customer thinking of switching over to O2 to take advantage of the Volt benefits. If I take out a second contract, will both sims benefit from the double data and inclusive travel zone or will that apply to only one?...

Resolved! Spend cap

How can O2 text me at 1400 hours to say I’ve used 50% of my spend cap, then again 18.49 to say I’ve used 100% of my spend cap, this does not ring true to me?? As I’ve not used my phone this afternoon?

Resolved! New sim card

Hi, I have just got a new I phone 12. I have transferred my SIM card from my old phone. Will I need to swap the SIM card to the new one that came with the phone to get 5g or can I use the old one?

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