Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problem with apps

I can not open my apps, they were working this morning. Now loads of my app won't open. Is it my phone or is this a global issue.... help

Resolved! Switching to EE

Hi, I'm currently with o2 and pay a device plan monthly as well as a monthly air time plan. Is it possible to keep paying my monthly device plan but end my airtime plan and switch my sim card to EE as I would get better coverage in the remote areas I...

Resolved! No network

I’ve received a new iPhone 12 mini. I’ve entered the sim, and everything is working well on WiFi, but I can’t get network connection. Any ideas what I’m doing wrong, or is there a problem with my sim?

Resolved! technical help

the apps on my phone aren't opening, any advice?

Resolved! apps crashing

my emails, banking app and others are crashing, why? and what do I do?

Resolved! Upgrade

I am looking at upgrading paying off the contract but finding cheaper prices can you do me a deal tina

Resolved! Previous number not ported?

I have just started a SIM only contract with O2 and the SIM arrived only today. I popped it in and realised that the number for my phone had completely changed. This shouldn't be the case as I made sure to enter the PAC code from my previous provider...

Resolved! billing

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

Resolved! Disney+

Hi, Had the 6 months Disney+ offer. Did originally set it not to renew automatically but then changed that before the offer term was up. Have receivbed my latest bill and cannot see the -£2 airtime being taken from my charges. Have tried calling O2 b...

Very poor signal strengh

Very poor signal in the de560jz area never used to be so something not working has been weeks now

O2

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