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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249668 Views
  • 2 replies
  • 2 kudos

Resolved! Why is your customer service so [abusive language removed by mod]!

December 15th taken out my pay monthly. Via virgin volt deal. Virgin up and running smooth as hell. 02 still waiting for port migration from 02 PAYG TO 02 PAYM issues and continuous failed attempts having to call everyday. Speaking to Destiny from In...

SM5 by • Level 1: Joiner
  • 694 Views
  • 3 replies
  • 0 kudos

Resolved! Where is my order

I have recieved NO update and this is my daughters christmas present

Resolved! Premium rate charge

I have been charged for a premium rate text but it was sent to me so why am I being changed.

Resolved! Upgrade

Hi so I got my upgrade today ordered the Samsung galaxy z fold 3 5g it said out of stock 4-5 weeks waiting time checked my 02 it says dispatched 22/12/2021 to my local 02 store it says at bottom of order complete does this mean it has been delivered ...

Deano73 by • Level 2: Apprentice
  • 1005 Views
  • 5 replies
  • 0 kudos

Resolved! Restricted access

Hi there.I'm just wondering why I am experiencing restricted access? I am unable to use any data and unable to send messages. Many thanks Rob Andrews

Rob83 by • Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Resolved! Sim won’t activate l.

Hi guys. lost my phone last weekend. Phoned o2, they quickly barred Sim and blocked device, all good. Two years left on contract, so I just had to bite the bullet and buy another phone outright. Visited an o2 store to get a blank Sim and get my numbe...

Sctty18 by • Level 1: Joiner
  • 765 Views
  • 4 replies
  • 0 kudos

Resolved! Finished contract

So ive finished my two year contract paying £41 a month. So ive changed to a sim only deal for £15 a month. Yet ive still been charged £41 today for my contract which should be completed with nothing else to pay. When will i get refunded and whys thi...

George14 by • Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Disney offer resulted in cancelling disney

I was sent an offer for free Disney for 6months, so applied for it to replace my existing paid for subscription. The result is my Disney account has been cancelled.... despite having already paid for this month!... the free offer resulted in me havin...

JohnP1 by • Level 1: Joiner
  • 1726 Views
  • 13 replies
  • 0 kudos

Porting from Vodafone

On Monday 13 December my new phone arrived along with the sim. Followed all the instructions and waited 24 hours for my number to transfer, the temp number became invalid and my account was updated with my old number. However the phone did not work s...

Kevin67 by • Level 1: Joiner
  • 1110 Views
  • 7 replies
  • 0 kudos
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