Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone on bar

I rang and asked for my account not to go on stop while im waiting for a refund off apple but its just happened

Resolved! Using phone abroad

Im currently in the USA..im unable to connect to my network...any ideas??

Resolved! Replacement sim

Hi there, how do I order a replacement sim

Resolved! No service

Hi, from this morning I have no service/ network. Restart my phone many time and inserted my sim in another phone but not signal. Anyone else facing the same issue

Multiple Texts Off 84222 number just now?

I have received multiple text messages off a 84222 number that states it is a Friday lockdown offer. The usual text STOP to unsubscribe or visit link for whatever. I’ve not replied to it, I’ve just blocked the number via my phone, but will I be charg...

Resolved! I ordered the samsung watch 4 and was supposed to get a free charger for phone and watch never recei

I ordered the Samsung watch 4 and was supposed to get a free gift of a phone and watch charger but haven't received it

Resolved! Free Disney+

I'm being offered 6 months free Disney+ but I already have it. Does 02 pay for 6 months of my contract or would I have to rejoin to get this?

Resolved! Previous bills

I cannot see previous bills apart from my most recent one. I used to be able to see and download them, is it a fault on the O2 web site?

Resolved! Non delivery

My new phone has not been delivered, DPD tracking said at 21.09 delivered 23.59??? Still nothing 7 days later. Reported to O2, apparently waiting for DPD to investigate. Cost of phone has been added to my plan even though it's not arrived!!!

Blue light discount

Hi all I was wondering if anyone has figured out how to apply the blue light discount to the refresh contract. Can’t seem to find it anywhere

O2

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