Solved: Previous Bills

Annie53 · ‎10-12-2021

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

MI5 · ‎10-12-2021

@Annie53

There is a known issue with billing that O2 are trying to fix.
Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-12-2021

@Annie53

There is a known issue with billing that O2 are trying to fix.
Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin24 · ‎11-12-2021

I have the same issue which has been going on for weeks now. I spend 25 minutes on the phone waiting for O2 to answer for them to tell me they are trying to fix it. That was 4 days ago and it is still not fixed.

They offered to send out paper bills but wanted to charge me £2.50 each for this - unbelievable as it is their mistake!

I have a limited time to submit my bills for redemption so am getting worried i may run out of time!

Sue751 · ‎11-01-2022

This is ridiculous. I am still unable to download bills. O2 are you really working hard to fix this????

gmarkj · ‎11-01-2022

Just logged into my account and can see 24 bills on the list @Sue751

Try following the instructions in the link below:

https://community.o2.co.uk/t5/My-O2/cant-download-my-billing/m-p/1519459#M15160

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

Previous Bills

Uber & texts from them in the USA

Tariff change

DPD - Return to sender? What happens now

Not receiving incoming texts and calls

O2 travel