Previous Bills

[Annie53]

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

[MI5 · Accepted solution]

@Annie53 

There is a known issue with billing that O2 are trying to fix.
Please try again later.

[Martin24]

I have the same issue which has been going on for weeks now. I spend 25 minutes on the phone waiting for O2 to answer for them to tell me they are trying to fix it. That was 4 days ago and it is still not fixed.

They offered to send out paper bills but wanted to charge me £2.50 each for this - unbelievable as it is their mistake!

I have a limited time to submit my bills for redemption so am getting worried i may run out of time! 

[Sue751]

This is ridiculous. I am still unable to download bills. O2 are you really working hard to fix this????

[gmarkj]

Just logged into my account and can see 24 bills on the list @Sue751 

Try following the instructions in the link below:

https://community.o2.co.uk/t5/My-O2/cant-download-my-billing/m-p/1519459#M15160