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number blocked

bigson
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

hi 

i have a monthly contract with 02 

and have just upgraded my phone 

I got a new sim with it

and I asked to stay with the old number

I lost the old phone on Saturday but I had changed the sim over to my new phone

I reported the loss of my phone to 02 today

and they have blocked the number

even though I told them I had the sim

now i can not get in touch with them 

can anyone help

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gmarkj
Level 59: Quartermaster
  • 8810 Posts
  • 90 Topics
  • 688 Solutions
Registered:

You can call customer services using Skype @bigson (how to and numbers in the guides below).

Alternatively you can get in touch with o2 using social media.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: A Guide to Skype 

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8810 Posts
  • 90 Topics
  • 688 Solutions
Registered:

You can call customer services using Skype @bigson (how to and numbers in the guides below).

Alternatively you can get in touch with o2 using social media.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: A Guide to Skype 

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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