Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off my Final Settlement figure

Hi...I have just switched to another provider and I'm trying to pay off my Device Plan and final charges but all I'm getting is dead ends, regardless of what number I call. I cancelled my DD as I want to pay using a credit card and I've received a le...

Resolved! Been charged for Disney plus on my account

Please explain why have I been charged for Disney plus on my latest bill when I’ve never had this ..

Resolved! Airtime Bill

Iv just finished paying off my Ipad, but no longer use it, so I no longer need any data/minutes/texts.So I have no need for the airtime, does anyone know, does the airtime bill stop when the device is fully paid off or do I need to phone to cancel th...

Resolved! Goodwill gesture credit not applied

I was promised a credit on my acc with £20 as a goodwill gesture. I spoke to adviser on the 19th October via webchat. I was sent a text message confirming that it will be done. I've checked my o2 acc and nothing is showing there on my balance, its ze...

Resolved! Bill

Stop sending me a bill and threatening letters you don’t add answer your bloody phones 3 times on hold for over 45 mins. You idiots couldn’t run a tap spoke to some clown a few weeks ago after being on hold for 35 mins only for this idiot to put me o...

Resolved! Repairs

Can anyone help me? I have done the troubleshoot and o2 said to send it to them for repairs but when I went to the post office they said they haven't sent the right documents to send away.do o2 send you the documents and packaging so you can send the...

Resolved! how do i find out my number

i dont know how to find our my number

Resolved! Change phone

Hi just want to ask took contract out other day used phone but not happy with it can I take it back and exchange to a different phone and model within 14 days.

Resolved! Invoice

Hi I need the invoice number for my new phone I had delivered to claim my free gift put cart find it when I come with the phone were could I get it from pls

Resolved! tariff change

anyone knows whats the difference in tariff upgrade with standard data and shared data ? I want to change tariff to more data and I get the 2 options but not sure which is correct for me. thanks

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