Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! when are you getting more stock of the huawei p30 pro phones?

When are you getting more stock of the huawei p30 pro phones? and are you refreshing what is available in april, as i want to upgrade but there is nothing available that i like and i want to stay with O2.

Resolved! Issues with a galaxy s21+

Hello I've recently upgraded and switched to a samsung galaxy s21+. I have two problems with it, one of which is hardware, the other just me needing instructions. i tried contacting o2 with live chat twice already, but each time i was told that the t...

Resolved! two mobile numbers on bill

When I switched to O2 I was supplied with a sim with a mobile number associated with it but I brought my old number with me, so the O2 number no longer exists. However, it is still showing on my account. I can't find a way of getting rid of this othe...

Resolved! Bill

My Bill is showing -£16. I have paid this twice, once in the 16th and again on the 22nd of March. But its still showing. Can this please be explained.

Resolved! Monthly bill

I rang up to change the date of my bill, yet Ive received a text saying that it’s overdue, when on my account it says due 31st march

My name has changed on my account but not in the O2 ?

I change my name, my online account has my new name however the O2 app still has my old name

Resolved! Subscription Disney plus

How to cancel Disney plus subscription after free trial. Apparently only possible via o2

Resolved! Payment management

Does anybody know how to get through to payment management team!? I’ve rand the number so many times and all it does it ask if I want my bill sent as a text then cuts me off!? I’m desperate as I don’t want to get cut off but can’t pay half my bill th...

Resolved! Do I need the new sim I have been sent ?

Just upgraded from an iphone 11pro to a 12 and o2 have sent me a new sim with the phone, although I am keeping my numnber the only difference is the iphone 12 is 5G so do I need the new sim sent to me or would the old sim be 5G ready ?Thx

Upgrade

I’m just wondering what’s the best way to upgrade to a new iPhone every year if I’m in a 3 year agreement

O2

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