Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113587 Views
  • 20 replies
  • 5 kudos

Can't speak with anyone

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas? Thanks!

MC1 by Level 1: Joiner
  • 937 Views
  • 16 replies
  • 0 kudos

Resolved! Changing New phone to something different

Is there a contact email to get in touch with o2 about changing your device? I've phoned them and can't get through due to staff shortage. I've 14 days to return my device but no one is here to go through with it and process a new order before the 14...

Ross1997 by Level 1: Joiner
  • 123 Views
  • 2 replies
  • 0 kudos

Resolved! premium number charge not dialed by me

I have been charged £13 > for a premium number on my latest bill. i have not made this call. I cannot contact O2 for them to investigate and am concerned it might happen again, advise would be welcome

Kubwacan by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Hi, I’ve ordered a phone on 01/04/2020 and untill now I didn’t received nothing . I ve tried to phone them but nobody took my call for 30min.. they took my money from my bank account but nothing till now. What I should do now?

Elena by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

Resolved! Broken Phone

Hi, My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help? Kind regardsFaith

FW196 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Resolved! My Xperia 5 wont switch on

Hi, My 3 month old Xperia 5 switched itself off during the night ad will not power back on. I have charged it, plugged it into a pc and every variation on soft or hard boot with no luck. I have tried to get in touch with o2 but can't get through to a...

Resolved! Free upgrade

Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitl...

Stevew by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Resolved! Student discount

Ok, so I just upgraded my phone contract and used my 20% student discount from UNiDAYS. When I was going through the order it said the discount had been applied and would come off my monthly bill (the plan, not the phone) however when I've looked thr...

Evie by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

Evie by Level 1: Joiner
  • 372 Views
  • 3 replies
  • 0 kudos

Resolved! Tariff change

Hi on o2 refresh just swapped my tariff if I do can I swap back to my old tariff if I dont like it

Ian5 by Level 1: Joiner
  • 162 Views
  • 2 replies
  • 0 kudos