Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel number

Need to cancel two sim cars as lost them the numbers are +xxxxxxxxxxx and xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Change of plan mid term

Hey gang, So I've been getting terrible average 5Mbps speeds here where I live since I joined, if I go outside though and hold the phone up high I can get 15-20Mbps. It's still not great but then when I'm on the move I've always had good signal so a ...

Resolved! Just placed order but dont see it on my o2 page

I just placed an order for the iphone 13 128gb model but issue I have is I cannot see it my o2 page I have the email and confirmations that I paid a £330 deposit because of bad credit history. But nothing showing on my dashboard but do have confirmat...

Resolved! Can someone give me a contact number or email address through which I can query my bill

I just want a contact point to talk to OP2v about my bill. ny advice?

Not receiving texts from any EE number

Hello, over the past 2 weeks or so I’ve not been able to receive texts from any EE numbers, only noticed when my parents messages weren’t coming through, my partner is on o2 with the same phone as myself (iphone 13 pro max) and she received texts fro...

Resolved! Billing

I have been billed for an iTunes purchase Reference MM9FQL7HKN for £39.99. I have no knowledge of this purchase. Can you assist please

Resolved! Blue Light Discount - how do I apply it

Hi I have my vault code, but how do I apply it to my account?

Resolved! New contract

Hi I have a sim only account and yesterday I’ve ordered a new phone and contract but I want that separate to my sim only account I don’t want it to replace it

Resolved! Order processing

Ordered today, on my O2 app it says order confirmed and a tick. Now processing does this mean its accepted or is it still going g through credit checks?

Resolved! Bill

I have been charged way too much on my bill. I'm thinking of changing my network altogether if that's going to happen. You have left me with hardly any money to live since you have took such a large amount of me. £136.96. Because of that now I can't ...

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