Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending contract

How do I end my contract?When will this come into effect?How do I keep my existing number when I move to a new provider and headset? thank you

Resolved! Unable to proceed and buy a pay monthly sim

Hi there everyone , I bought a pay monthly sim in November last year and then I bought another two pay monthly sims for my children . These were all purchased online via the 02 website. I then tried to buy a 4th sim ( we are a family of six ) but the...

Resolved! showing no service on both old and new sim

i have recently switched from a pay as you go to a monthly contract after doing the sim swap i had service however my new plan was not working and for some reason i was still using the old plan despite the new monthly chip was put in the phone. now t...

Resolved! New phone

I recently upgraded to a Samsung phone which I then returned under the 14day change you mind as I now want an iPhone. O2 have received the phone back, but now I don’t know what to do in regard to getting another new phone as it’s saying I can’t upgra...

Resolved! Accounts

I took 2 pay monthly contracts out November last year but since then I have had a 3rd account added any ideas. This is stranger both are iPhone handsets but when you click on device details on my partner number it says Samsung C3250??

Resolved! Need to change my email address

Need to change my email address

Resolved! Late bill

Hi AllI am wanting to pay my overdue bill and my phone is barred also the my 02 app is saying it’s not available to pay on line as it’s not available to me yet but it says my name at the top of the page?!! so what the hell do I do if I have no other ...

Resolved! Cancellation

I would like to cancel my Disney plus subscription.

Resolved! I still get put through to the payment line .

Hi All , i recently had my payday moved so couldn't pay my bill on time . I paid 5 days ago and O2 still hasn't reinstated my phone line, I still keep getting put through to the automated payment line to make an immediate payment of £0 !I have called...

Resolved! Cut off after ordering new SIM

Can't believe this has happened to me twice. Whenever I order a new SIM, my service gets cut off immediately. The new SIM takes a few days to get to me, so why does O2 cut off my service immediately? It is also so bloody difficult to get a line to ca...

O2

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