Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! making calls on mobile broadband

had new huawei mediapad t5 on pay monthly cant get to make or get incoming calls ? when i go to enter pin 2 default of either 1111 0000 or 5555 its wrong and ive got one chance left, everything works through whats app calls texts etc wondering if any...

Resolved! O2 delivery ID

I'm receiving a upgrade from o2 Wednesday I got an email saying driver will ask for ID I don't have ID as dint drive and never been asked for it what should I do?

Resolved! Regarding my refund

Hi this is santhosh here I have placed an order on o2 for phone and sim in contract but unfortunately I have cancelled it Before I get that but still now I didn’t get the refund My order number isms-319332204

Resolved! volt

hi have just recently took out new monthly contract and applied for boly benefits. but have received message saying virgin media isnt available at my address, which it is as i have it connected and have done for years. will i have to call o2 to resol...

Resolved! Keeping my old number

Hi i got a new phone for christmas which is pay monthly and ive sent a request to keep my old pay as you go mobile number but nothing seems to have happened and i made the request 2 days ago now. Please can someone help me x

Resolved! Apple watch

Hi, I have just bought a Apple Watch Se with cellular for my daughter with an understanding that O2 support this feature. However when I try to set this up it will not allow this feature. Can anyone help please?

Resolved! O2 like new phone condition

I just upgraded to a iPhone 12 pro gold 128gb like new I've read online that you can shoose a condition for the phone u wish to receive when ordering from my phone I didnt get these options do I receive pick if the bunch or is like new the top condit...

Resolved! Why is it taking so long to fix the signal problem

There is a mass down the Strom was over a month ago and still having problems with signal cutting off can't send txt terrible since it's the only way I can make calls is with my mobile why is the problem still not fixed

Resolved! Paying

I’ve paid my phone bill about 2 weeks ago and it’s been paid but I’ve just got a notification from my bank telling me I have £83 coming out of my account which I’ve already paid. What can I do from it coming out?

Resolved! Number not valid

Try to phone a pal and keep getting " number not valid" . I receive calls if she phones me on the same number and we can both send and receive txt messages using that number. I've rebooted phone. Removed some and cleaned it. Deleted her number and al...

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