This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Moto g31

Go to solution
Mike99
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 1 Solutions
Registered:

on ‎27-01-2022 22:53

on ‎27-01-2022 22:53

Just purchased a moto g31 and it will not make Wi-Fi or 4g calls even though the technical specs says it can. 

Message 1 of 2
2,015 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 153254 Posts
  • 653 Topics
  • 29247 Solutions
Registered:

‎28-01-2022 07:49 - edited ‎28-01-2022 07:51

‎28-01-2022 07:49 - edited ‎28-01-2022 07:51

@Mike99 

It's not currently on the list of O2 supported devices which means it may work but if not there's no support available from O2, sorry.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Try asking O2 to enable it on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Then you can turn it on in your MyO2. 

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
1,973 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 153254 Posts
  • 653 Topics
  • 29247 Solutions
Registered:

‎28-01-2022 07:49 - edited ‎28-01-2022 07:51

‎28-01-2022 07:49 - edited ‎28-01-2022 07:51

@Mike99 

It's not currently on the list of O2 supported devices which means it may work but if not there's no support available from O2, sorry.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Try asking O2 to enable it on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Then you can turn it on in your MyO2. 

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
1,974 Views
0 Kudos
Top Kudoed Authors
View All
Top