Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data stopped when driving from Spain to France

Hi, two days ago I drove from Spain to France having had regular “welcome to Spain, use your phone as you were at home” etc. I have an unlimited plan. I cant find out why as soon as I came to France there was no cellular connection and no text warnin...

Resolved! Upgrade

Hi so been onto 02 about my upgrade they have said the upgrade in October was a miss sold contract but can't change my upgrade date back to 22nd December they have got while tomorrow to send me an email from complaints review didn't get a phone call ...

Resolved! Why is it so difficult to find the live chat theses days.

Hi all, is it just me that struggles to find the live chat, you click on live chat and it just keeps giving rubbish info I’m loosing the wheel to live.

Resolved! Insufficient funds in bank but my bill has been paid

How has my bill been paid

Resolved! Contract

Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £35.49*, this excludes any current discounts you may have.You can choose to stay on the same tariff, move to anothe...

Resolved! Billing

I have been charged £51 for phone usage abroad … I only turned my mobile on when using free wi fi twice… other O2 users were sent instant txts saying 51 was owed when they hadn’t used their devices other than switching them on …I will not be paying f...

Resolved! Phone conrat

Please you send my samsung z fold contrat l clim bank l lost document

Resolved! Upgrade sim

I’ve just upgraded my phone. I’m still with o2. I’ve been given a new SIM card. Do I need to use this and if so do I need to then transfer my number? Or can I just put my old one in new phone?thanks.

Resolved! Awaiting Billing Credit

Hi, after a conversation with one of your colleagues on Monday 13.12.2021, about Premium Text messages I had received, it was agreed that my account would be credited with the amount of £6.38. Your text message to me on the same day confirmed that th...

Resolved! Virgin Media Volt

So I signed up with Virgin Media for Broadband, TV and Mobile and they sent me an O2 sim. Im happy with O2 but cancelled my Virgin Media within the cooling off period - they have stated all services including the sim will be disconnected. When I trie...

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