Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill not claimed by o2

Hi all, my bill was due to be paid by Direct Debit on the 1st. This has not been claimed by o2, there has been no attempt of it coming out my bank account and there has been no bank holiday that I am aware of. The my o2 app says my bill is paid. Have...

new number

hi all, just had my number changed over the phone with o2, now iv got sim 1 not provisioned, can't call o2 up off my phone as it says no sim inserted. thanks liam

Resolved! Getting more data

My phone has run out data. I have upgraded the contract, but that doesn't start for 7 days - the monthly payment date. However, the o2 website won't allow me buy a bolt-on of extra data to keep going until the upgrade. Until then, I have no mobile da...

Resolved! Using phone in Dubai

How much is it to use data whilst In Dubai. How do I prevent being stung with high charges

MISSOLD CONTRACT WITH VIRGIN AND O2

I ask virgin for a new contract and they said that the best deal was with a volt and they would give a free O2 sim card worth £25 , and free sports, For £96 for 18 months . I am a 87 year old women and house bound i love my tv. When they offered me t...

Fobbed off

I reported an issue with O2 sept 21 dating back to at least April 21 since my initial contact they have never called my back at all even though they say they will. They have also promised to refund my contact 3 times never happened? They have given m...

Resolved! Complaint

I am absolutely appalled and disgusted at how O2 has treated me, a long time customer. I was cheated and tricked into upgrading my phone and continuing as a monthly payment customer. They offered me a measly £136 to recycle my iPhone X ( purchased fr...

Resolved! Customer service - not impressed

Hello My wife recently received a couple of default notices from o2 showing 2 different account numbers. One I recognised as my daughters phone, the other we did not recognise. My wife is currently not well at all suffering with severe depression, so...

Resolved! Upgrade sim only

I got an offer to upgrade my sim only to unlimited everything for £23 a month for 3 months then £20 a month but all details on emails received say only £23. Will this just happen after 3 months?

Resolved! Pay monthly spam calls

Hi folks anyone have issues with spam calls on pay monthly ? Since starting a new contract 3 months ago I'm receiving spam calls almost everyday and it's annoying as I haven't gave my number out to many people how is this happening and why is my ques...

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