Find my phone/ sending and receiving text

[Gracie04]

Hi. My daughters pay monthly phone will not send or receive text as soon as she leaves the house Wi-Fi, also find my phone will not work. She has unlimited text and unlimited calls. Any answers would be greatly appreciated 

[TallTrees]

Hi there @Gracie04 Welcome to the o2 Community Forum, sorry to hear the problems with Texts etc.

This may help

Guide: Text Message Tips (not sent or received) 

You can also send a message here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
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[gmarkj]

Are you sure she is trying to send a text and not an iMessage @Gracie04 ? That sounds more like the issue if she is only able to send messages while connected to WiFi.

Have a look at the troubleshooting guide for texts below.

Guide: Text Message Tips (not sent or received) 

[MI5]

@Gracie04 

Check if the sim is enabled. (Can calls be made away from wifi?)

Check mobile data is on and enabled for find my iPhone.

Check that location services are enabled.

Check that location sharing is enabled.

Check that she is signed into her Apple ID and iCloud.

[lewys-gp]

Lots of good advice above, @Gracie04 😅. If you could let the community how you get on, it will benefit others who come across your topic. Thanks very much!