Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel SIM Only due to price increase

O2 merged with Virgin Media and Virgin Media allow you to leave mid contract without penalty if price increases. Does the same apply to O2?

Resolved! airtime

o2 if you have a new phone and airtime for 36 mouths can pay of phone can you cancel airtime

Resolved! Preorder despatch

Can someone confirm something for me... I have no patience and just went onto O2 chat to confirm my S22 Ultra will be despatched today on Next Day delivery. The advisor has stated that as launch date is tomorrow, the phone WONT be despatched until to...

Resolved! anything iam

Can anyone tell me if I will be able to use my phone in gran canaria will I need to do anything before I travel?

Resolved! When will the upgrade be working on the site?

For about 3 days now the website wont work when I go to upgrade. Apparently the phones are jammed and I don't have the spare time to sit for hours on end.

Resolved! Charges

I've been charged for using premium text service on bill but I have not used.No idea what to do and can't see anywhere to complain. What is costomer help number or text number?

Resolved! Hi. I keep getting a text msg from O2uk which just contains my mobile number. Any idea how to stop t

I keep getting the same msg from o2uk but don't know how to stop it. It's just my number. I've tried switching on and off, sim removal but nothing seems to work. Cheers

Resolved! Is my contract cancelled automatically?

So I got a new contract with EE, and a new phone. Then I asked for the PAC code to use my old O2 number on my new EE contract. I just want to confirm does that mean my old O2 is cancelled, or do I have to phone up to do this?

Resolved! Higher than normal monthly payment

The direct debit for my son’s mobile is higher than normal. He says he hasn’t received any notification of this & hasn’t gone over his limit. Can you let me know why this would be - his number is [Personal details removed]. Thanks

Resolved! WiFi calling

I’ve tried to enabled WiFi calling on my phone but a message comes up to contact O2. I’ve left a message on their web chat yesterday but heard noting back. Would it be possible to enable WiFi calling on my tariff and someone from O2 customer services...

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