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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Can't see bills after leaving o2

I just left O2 and kept my number. I just got a bill notification on my text yesterday. I tried viewing it today, but it seems that O2 has already locked me out of everything? Like, I'd like to view my bill? It's a very basic thing, even for a custom...

Resolved! Discount

How do I add my nhs details for my discount?

Josie3 by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! migrate number

I have just bought an I phone 13 I want to migrate my number from Plan.com (business account) to O2 my number and the number o2 gave me with my new phone is [Removed] please sort this out ! it can't be this difficult !!!??? regards Hugo Treays [mod e...

badstart by • Level 1: Joiner
  • 515 Views
  • 2 replies
  • 0 kudos

Resolved! payment problems

is anyone else having an issue trying to pay their bill i keep getting contact your bank but i can make purchases with my card i dont know what to do

welshy12 by • Level 1: Joiner
  • 896 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping old number

Hi, I'm new to o2. I've swapped my SIM but my number hasn't transferred yet. Anyone know how long it takes once you fill in the transfer over form?I'm also eligible for a discount (family members also with o2) but I can't see how to apply for it. Any...

AThomson by • Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping Number

Aup people.i recently upgraded my contract phone and the new one has 5g (Samsung S21) whereas my old phone only went to 4g (OnePlus 6T).i want to keep my number and have a PAC code ready however on o2s website I can't find anything about moving my nu...

Sluggy by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Been charged extra on my monthly bill

I have been paying air time bill which includes paying the device. £43.99They added extra 30.83 on my bill what is this? What is this extra charge this needs to be taken off. has anyone had the same situation?thanks

Leah123 by • Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Resolved! New SIM cards - Unable to complete order

Hi, I am transferring 4 phones (myself, my wife and two children (19, 16)) over to o2 from Three with SIM card deals through Uswitch. I have all the PAC codes. I processed the first two phones OK, and have confirmation e-mails. However when I tried t...

Victor52 by • Level 1: Joiner
  • 1124 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch 7 data

Hi guys, year ago I purchased Apple Watch 6 on contract here with o2…it is not paired with any device anymore as I got Apple Watch 7 for Christmas. I’m trying to use the data airtime plan with the 7 as I’m not using the 6. However I’ve tried everythi...

Ryan22 by • Level 1: Joiner
  • 862 Views
  • 6 replies
  • 0 kudos
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