Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM only – do I have to cancel even though I am out of the minimum term?

Hi, I moved onto a SIM-only deal around 18 months ago, it was a 12-month SIM-only deal. I have now moved to UW as it's a cheaper deal. I have transferred my number to UW. Do I need to cancel the O2 SIM-only contract, even though I am out of contract?...

Resolved! Number port not complete

Hi everyone. I submitted a few requests for my number to port over to O2 and none of them seem to have gone through, so I gave them a call this Monday and they said it would be done Tuesday. They asked me to turn my phone off until 6pm on Tuesday. Fa...

Resolved! How to get reconnected

Hello. My phone has been cut off completely. I want to pay my bill but I can't phone any number and I can't log in with my phone because I need to be able to receive a text thanks to the two step verification. How am I supposed to pay my bill?

Resolved! Bill payment

I recently paid my device plan but 02 took 2 lots

Unable to receive Calls

I swapped to O2 from EE and my EE sim is now not active and when i call my number it goes to O2 Voice Mail but no calls are coming to my phone. Has the sim that O2 has sent me not taken on my old number.

Resolved! account holder for three separate telephones

hi I am the account holder (bill payor) for three phones for three different people and i can go onto my account and see everything. However the two other users cannot see their own data without logging into my account which shows all three bills and...

Resolved! about the return of the tariff and the continued suspension of the tariff

1. I never used my line when I was in Turkey. However, a payment of 127.80 lira was taken from me. This is too much for me. I want a refund for this unfair payment.2. I don't want my plan to continue. However, on my o2 account, it says "9 days left u...

Resolved! Credit Referral Assistance

I am an 02 Customer and due to moving to a new build I cant seem to obtain an additional line. I have emailed the given address at the end of the ordering stage but I have no response other than the automated one. Can anyone advise on what steps to t...

Resolved! 2 year Phone Contract has ended yesterday

Hi, my 2 year phone contract has ended yesterday and o2 has automatically put me on to an o2 Refresh Unlimited 5GB monthly contract. Can I leave it like this and then upgrade in a few months time?

Outlook problem

Hello. This morning I was unable to receive email attachments. I use outlook with my email address being n.cartwright**Personal info** I still receive my emails but if there is a photo, document, pdf file etc it is not attached. I visited my local O2...

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