Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract end

Hi...my contract ends on 31 March...would I be allowed to leave,then re join o2 with a sim only plan from a third party,as they are cheaper than o2 own deals...thanks

Resolved! Moving Number Across

Hi,I’ve just got a new phone on o2 monthly contract. I already have an o2 monthly phone, and want to move that number onto the new phone. How can I do this? I didn’t want to just take the upgrade option on the existing contract as I didn’t want a 36 ...

Resolved! Call charges when outside the EU.

I am currently in Costa Rica & somewhat confused by the message from O2 (see below). My query is whether I can use my phone outside free WiFi locations without incurring any extra charges to my pay monthly contract? “Welcome to COSTA RICA. Your tarif...

Resolved! Remove bolt-ons from my O2

Hello, Is there a way I could remove data bolt-ons from my account? It seems i can only swap them but can't delete them. Any help please thanks,Maria

Resolved! Scam phone number

Hirecently i made a very silly mistake.I am not very good in computers.I did not know i could speak to an O2 agent by calling 202.on the web i typed how to i speak to an O2 agent.A telephone no. 09040124693 came up.when i called it was a faint tape s...

O2 5G settings for TCL HH500E

Can anyone help with setting up 5G with this router.Router TCL HH500EI have 5G coverage and a 5G sim card installed but the router is only detcting 4G - I think the APN settings are wrong but i'm not sure.. These are the current setting below. Profil...

Resolved! Tablet SIM Only o2 Open

Hi all, Went into the o2 store today to pick up a tablet only 5G SIM. Was told I could apply my o2 open discount to a tablet only SIM. Tried to enable it and says its not eligible. What gives? Do I go back to the shop and ask to cancel? The o2 SIM on...

Resolved! Using my uk phone in america

What is the cheapest way to use my phone in America. I have a pay monthly sim card

Resolved! Changing provider

I have just ordered a sim card from o2,but Can I keep my sim from 3 in my phone and register it with o2? as I want to keep all my contacts and not lose anyonethank you in advance

Resolved! Cancel contract with combined payment

Hi,Having been notified of price increase, I looked to cancel contract by paying off device payment. But the monthly payment is "combined" so no split phone/airtime. As such to pay off would be x number of months total monthly cost. Question- if I en...

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