Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call charges when outside the EU.

I am currently in Costa Rica & somewhat confused by the message from O2 (see below). My query is whether I can use my phone outside free WiFi locations without incurring any extra charges to my pay monthly contract? “Welcome to COSTA RICA. Your tarif...

Resolved! Remove bolt-ons from my O2

Hello, Is there a way I could remove data bolt-ons from my account? It seems i can only swap them but can't delete them. Any help please thanks,Maria

Resolved! Scam phone number

Hirecently i made a very silly mistake.I am not very good in computers.I did not know i could speak to an O2 agent by calling 202.on the web i typed how to i speak to an O2 agent.A telephone no. 09040124693 came up.when i called it was a faint tape s...

O2 5G settings for TCL HH500E

Can anyone help with setting up 5G with this router.Router TCL HH500EI have 5G coverage and a 5G sim card installed but the router is only detcting 4G - I think the APN settings are wrong but i'm not sure.. These are the current setting below. Profil...

Resolved! Tablet SIM Only o2 Open

Hi all, Went into the o2 store today to pick up a tablet only 5G SIM. Was told I could apply my o2 open discount to a tablet only SIM. Tried to enable it and says its not eligible. What gives? Do I go back to the shop and ask to cancel? The o2 SIM on...

Resolved! Using my uk phone in america

What is the cheapest way to use my phone in America. I have a pay monthly sim card

Resolved! Changing provider

I have just ordered a sim card from o2,but Can I keep my sim from 3 in my phone and register it with o2? as I want to keep all my contacts and not lose anyonethank you in advance

Resolved! Cancel contract with combined payment

Hi,Having been notified of price increase, I looked to cancel contract by paying off device payment. But the monthly payment is "combined" so no split phone/airtime. As such to pay off would be x number of months total monthly cost. Question- if I en...

Phone stopped receiving texts

My Galaxy S20 5G has recently stopped receiving texts from certain phones. I have tried cleaning the sim and connecting to other networks and rejoining O2 as advised on another thread here to no avail. Last weekend (Saturday 26/02/2022) I went into a...

Resolved! New to 02

How long after u have put the order in, how long then do u wait for the credit check and for them to tell u that u can have the phone

O2

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