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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged for calls to family in Ukraine?

On my most recent bill I've been charged for calls to Ukraine on 25th February? Were calls at the outbreak of war not covered?

Resolved! Leaving o2

Hi I have been living abroad for 2 years. Yesterday I rang the o2 202 number from abroad to tell them I was leaving o2. I have received no email or text acknowledging my phone call or my leaving or nothing on my o2 account to acknowledge or indicate ...

Resolved! Change payment date

Hello I would like to change my payment date

Resolved! Sim only deal

Had nothing but issues since switching to a sim only deal less than 2 weeks ago, still can't see my online account as it shows another number that's not mine and also a bill sent to my ex partner for but have no idea what it's for as everything is in...

Resolved! Spend caps

I'd like to add a spend cap to my account

Resolved! Bill has doubled with no warning

A couple of months ago I received a letter stating my monthly charge was dropping to £9 something because I'd paid for my previous upgrade and that term was coming to an end. As per the letter, my next bill was £9 something. However, my latest bill w...

Resolved! April 22 Bill

Hi.I have just joined O2 as part of my latest deal with Virgin. I received a new sim late last week and a PAC number to change the sim number to my old number and arranged with customer services that the changeover would happen yesterday (5 april). I...

Resolved! Cancelled airtime plan keeps charging me

I cancelled my O2 hotspot plan before I left the UK in early March and I was told that there would be an email sent to me with an attached final bill. I visited the O2 store near Covent Garden and made the call to the O2 customer service using their ...

Resolved! My sim card has been lost but is being used

I recently got a tablet but I have lost the sim card for it. But I have received a text message saying I have used up all of my texts and £6.50 has been spent on it aswell. How do I cancel this sim card.

Resolved! Change of payment date

Hi I would like to change my payment date from the 11th till the end of the month if possible thanks

O2

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