Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data

My data is terrible used to be amazing please can you sort it out got a friend saying the same I’m a loyal customer and don’t deserve this sort it out please

Resolved! Ending contract

My device plan says it ends on 31st may....but the final payment comes out of the bank on 11th june...can i request a pac code to end the contract with no fees on the 31st may or do i have to wait until the money has been taken from the bank on 11th ...

Resolved! Did not recieve SIM

Hi. I ordered a pay monthly SIM on 16th march, why have I not received this still?

Resolved! Price increase

Hi all, Just had a text to say my bill is going up, i have only just joined for god sake. Why an increase so soon? Also the text says there will be an increase of 7.8% inline with inflation. Combined with the annual price rise of 3.8% Why dont they j...

Resolved! Cancelling number

Hi I pay monthly so my bank takes out £15 for my bundle every time. I have just moved back to Australia and not sure how to cancel the payment coming out. Can someone help me stop this from happening or cancel my number as I won’t be using it anymore...

Resolved! Sim Failure

All of a sudden I get this message ‘sim failure’can anyone offer advice?I’ve backed up my phone. I’ve taken the sim out and put it back. Turned the phone off and on. nothing! I can only use my phone with a WiFi connection

Resolved! In Europe - calling a local mobile number charges

We are travelling to Ireland, will calls to Irish mobile numbers be free or charged whilst we are there?

Resolved! Refund

Hi Good Evening all. I've upgrade to s22 but IVE pay extra payments for Phone Charger but 02 send back phone and phone charger back to warehouse. So can get Refund £56.62 please.Thanks in ADVANCE

Resolved! My new sim

I ordered a new sim and I can’t figure out on how to keep my phone number. Also I’m with Virgin media broadband and not sure on exactly how to confirm the double data.

Resolved! Fraudulent activity - customer services won't help

Someone has set up 4 accounts using my address, and not paid their bills. I now keep receiving letters from o2 requesting payment and threatening further action, despite having told o2 customer services numerous times that this person has never lived...

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