Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel

Hi people I would like to know if I could cancel my airtime plan on o2 refresh but keep my device plan I have less then 12 months left

Resolved! Discount

I just got an upgrade how do I add my discount that I receive through work to my bills?

Resolved! Can't receive Verification SMS

Hi all, I am unable to receive a verification SMS. I have tried my Sim on a different phone with the same issue. I have no Spend Cap on my Account. Normal SMS seems to work fine. Calling 02 on 202 is very unhelpful. This impacts so many things like B...

Porting issue

I'm a new customer, transferring from Three mobile. Have put in all my porting details to keep my old number but port is stuck due to a "technical issue". I've had five phone calls with O2 customer service. No one seems to have a clue what is going o...

Resolved! Swapping my number to new sim

Hi. I’m doing this on behalf of my father.

Resolved! Cancel contract

How do I cancel my new contract within 14 days?

Resolved! Disney plus free trial

Hi I have 2 phone lines on my account and both come with a month free Disney plus- I activated the first one fine but when I tried to activate the second one it doesn’t work- even with different email and password? Surely I should be able to claim th...

Resolved! Can't get my bill to show it keeps saying there has been a problem try later

Hi all has anybody else not been able to get there bill up and if anybody knows y that would be good to know thanks

Resolved! Italy

Can I call Italy from the uk and the uk from Italy within my unlimited minutes / data allowance for free. I have o2 travel?

Resolved! Phone Trade During Contract

Hi, I still have an ongoing contract on my Samsung s20 5g and I was just wondering if I would be able to trade in my phone for a new one? I have £375 left on my device plan. Am I able to add that £375 on top of the new phone or will I have to pay off...

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