Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

5G on O2 Edinburgh

HiJust got a new phone (Oppo X5 Pro) and have added a new line to my existing contract. The phone is 5G ready, the sim I was sent is 5g ready according to the pack but I have not seen a 5G signal once in Edinburgh in the last week? This includes area...

Resolved! How to turn off the voicemail?

Hi, Can anyone please guide me how to turn the voice mail off. I tried 1760 / 1750 and all the numbers o2 customer servise agents asked me to....but none of them worked. I been speaking to O2 customer services from over a month now but apparently the...

refund of charges

I came into shop in Church Street Liverpool early December I spoke to a young lady do not know her name. I asked her about a sim card or plan for USA. She advised me it would cost me £4.95 per day to which I refused.She said that was all that was ava...

Resolved! Sim not working on new iPhone

New SIM card not working!! Please can someone help

Resolved! New Contracts in April 2022

If my Wife (who is not currently an O2 customer) takes out a new O2 contact on 1/4/22 will she get the advertised price until April 2023, or will the April 22 price increase be added to her first bill?

Resolved! Hi I wanted to know if my contract is going up in April

Is my bill going up in April thanks

Resolved! Moving PAYG balance to new contract

I recently signed up a new O2 contract. I also have a PAYG number which I no longer use. Is it possible to bring the balance over to the new contract (and cancel the PAYG number)? I searched previous threads on this and it was suggested to use "Keep ...

Resolved! Spend cap

How do I see my spend cap

Resolved! Upgrade

I upgraded yesterday. Just set all my phone up and realised its a new number. Somehow instead of upgrading its set up a different plan. I now have two running.

Claiming my galaxy s22 smartphone earbuds

I am still waiting for my samsung s22 phone because it is waiting for stock, however time is running out for me to make a valid claim. What if my phone does not arrive in time before the cut off date, for me to claim my earbuds?

O2

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