Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't receive Amazon OTP

I'm trying to sign into my Amazon account but for some reason I'm not receiving any OTP texts from them. I'm receiving them from my bank, PayPal, authenticator apps etc just not from Amazon. Can anyone help with this?

Resolved! Roaming in USA

Hello I’ve just arrived in USA and it’s saying I have to pay £6 a day when i always pay extra for roaming in 75 countries at no extra cost including USA

Resolved! data usage

At 12:12 today I received a text message telling me I had used 80% of my data allowanceand that I would be told when I had used it all. This was followed immediately by another text telling me that I had used 100%.It too 22 days to use 80% and no tim...

Resolved! How to cancel Disney free trial

We signed up for the Disney free trial, I have never been able to access it, I have been trying to cancell it before any payments come out but it is not showing on the account. Impossible to find anything out on the website or the app. Impossible to ...

Resolved! top up

I have enough in my account to cover my top up so will 02 take my top up automatically from this?

Resolved! New O2 SIM in dual SIM phone

Hi. Just waiting for an O2 SIM to arrive and have provided PAC from existing provider. When the O2 SIM comes can I put it in the spare slot on my phone and use existing SIM until number swapped or do I have to only have old SIM inserted until the lin...

Resolved! Sim card not provisioned

How can I activate my sim card?

Resolved! set up direct debit

can i set up direct debit please

Resolved! O2 Travel

Hi I selected the o2 travel Bolt on a few days ago , I had a confirmation email to say it’s set up and it is £6 per day . I am in Dubai and noticed I have been charge international calls and data so far, over £69 in two days, any ideas as to why I’m ...

Resolved! Track my order

Hi, I ordered a new pay monthly phone last night and it said it will be delivered today. I cannot track it as it is not an option on my O2? Also it was a £20 upfront cost which O2 have taken twice when will I get £20 back? Thanks

O2

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