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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone Trade During Contract

Hi, I still have an ongoing contract on my Samsung s20 5g and I was just wondering if I would be able to trade in my phone for a new one? I have £375 left on my device plan. Am I able to add that £375 on top of the new phone or will I have to pay off...

Resolved! Upgrading a business sim only

Dont know if anyone will know the answer for this. My dad had a business sim only but wants to upgrade to a new handset. He is with o2 directly, will the upgrade from simo to handset be free the same as on a consumer contract or is it different for b...

Resolved! Switching Number from Virgin to O2

Hi - Having trouble switching existing mobile number from VM to O2. Error that keeps coming back after submitting switching form is as below: The request could not be completed, the following reason is given for the rejection: Validation Exception: S...

Resolved! Can't find proof of offer

Hello everyone, I recently upgraded my tariff last January, and during the Jan sales, there was an offer on so the first six months of my tariff would be £6.00 instead of £10.00. The first two months went through with no issue, but now the tariff has...

Signal

I am very unhappy with the service o2 are supplying my signal always drops I was told a month ago or so it was probably my phone I now have a different phone still the same plus I told them 3 other Friends had the same issue even in the town centre o...

Resolved! Bill over £100 not capped

Hi I'm in the Maldives and just received a bill with over £100 in data charges. When I arrived I got a text advising this would be capped at £51. Why is it so high? And what can I do to prevent further charges?

Resolved! Disney plus billing

Hello, I thought i would be able to receive Disney plus for free for 6 months when i signed up but i am currently being billed for it. PLease can i check what is correct?

St Lucia - O2 travel but no internet

We've just arrived in St Lucia and as the plane landed I received the "welcome to St Lucia it will cost you £4.99 a day" message that we usually receive when we arrive abroad.I can see the carrier at the top of the screen (Digicel), I can make a call...

free calls to Ukraine - completely messed up

Hello Firstly sorry for my English, I’m still learning but realise is not perfect I’m loyal pay monthly customer from 15 years. Couple weeks ago O2 announced waive of all charges for communication to Ukraine due to the war. So I made some calls and t...

Resolved! Cancel my sim

Hello I’ve just received my Sim card and I need to cancel as the signal is not good in my area

O2

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