Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Hello I’ve recently brought a phone for my other half and he has it on pay monthly but recently his texts won’t send to most of his contacts and he has restated his phone several times and it won’t work I don’t know what else to do as I can’t get in ...


I have absolutely no network coverage and I haven’t for Over 24 hours now. Please can someone help me, I am unable to ring customer service as I have no number - but even if I did, I wouldn’t be able to call because I have no network

Peri by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Information

I purchased the Sony Xperia 1 ii on the 17th June. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about...

Sony by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Network

Absolutely disgusting service!! I am late paying my bill due to reduced wages. I spoke to an agent to advise of this and the agent said it was fine and put a hold on my account but today but phone has been cut off and when I try and ring to speak to ...

Number transfer

hi. How long does it take to get my number transferred? Did it Friday. Still nothing and its now Tuesday.

My line is been band

I'm about my line is been block but i have paid yhe bills can't make call

Sarh by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contact

How can I get ride off one Contract as I thought It was a upgrade

kirstylee by Level 1: Joiner
  • 4 replies
  • 0 kudos


My network is not working for 2nd time. Why is happening that? And I have check about the signal in my area and is okay

Chryssa by Level 1: Joiner
  • 2 replies
  • 0 kudos

Samsung Galaxy S20 battery drain

I've recently upgraded from a Huawei P20 Pro to a Samsung Galaxy S20 5G ive had it for 3 days and I've been really disappointed with the battery.I'm pretty savy knowing about background running apps and making sure I don't have too many notifications...

KN1GHT1E by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade time!

Hello! Probably a very basic question for this forum, haha. I am just about to upgrade my monthly contract. I am planning on getting new phone delivered. So questions... 1) I currently have a samsung galaxy a3 - and am getting a new samsung galaxy 20...

Laura2110 by Level 1: Joiner
  • 2 replies
  • 0 kudos