Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost sim

Hello,I’m a new customer and I order a new sim last Thursday but I’ve never received it.What should I do in this case?thanksFrancesca

Resolved! iphone 13 out of stock

Hi Does anyone know when the iphone will be back in stock? I have ordered one but now saying out of stock. ThanksRob

Resolved! change account name

I am changing the account I pay for my contract with but the new account is not under the exact same name. It won’t let me change the account name and when I click where it says to contact o2 there’s no guidance who to contact etc. please help.

Resolved! My billing is incorrect

My billing looks to be incorrect as I am currently being charged £30.00, but £30.00 was supposed to be for month 1 and then £25.99 thereafter, please could you look in to this

Resolved! Promo code not working

I was sent a code for £150 off next device if I upgrade. The code is not working?

Resolved! Spend Cap

I have an older O2 contract and want to add a spend cap to protect me while travelling abroad. Apparently the only way they will let me do this is to upgrade which seems to be a very poor business practice. Is there any way around this block ?

Resolved! Porting

I'm still waiting for my number to be transferred. If its not done on 48hrs I want to cancel and get a refund but no one is available on chat and I'm not using the sim as its the wrong number still

Resolved! Extra charges

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of...

Resolved! Payment

My device and monthly tarrif is showing as £0. I can't pay either online?

Resolved! New Customer - Retaining CLi Via PAC

Hi, I completed the online sales journey for a monthly pre pay plan on the 4/5/22, adding my PAC and CLi during the online process to retain my CLi and cease my previous provider, all went smoothly, the Sim card arrived promptly yesterday which I act...

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