Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data

Hi being a loyal customer for over 10years is it possible to get some free data please

Resolved! Roaming

Hi

Unlimited data not working

I have been with o2 for my previous contract which was 30gb of date plus 60gb and took out a new contract in December which is unlimited data.since switching contracts my data very rarely works even with full signal and 3G/4G/5G. I’ve restarted the p...

Resolved! Number change

I recently requested a number change back to my old number after being paid off. I went to the o2 store couple days ago and asked if they could do it. The lady said its all done and will take up to 24hours, its been around 2-3 days now and still hasn...

Resolved! First invoice

Good morning, I've moved my number to O2, received the phine and new SIM card yesterday afternoon and now I have received the first invoice, says "charges UNTIL 11/05/2022". Why am I supposed tonpay full month plan if my number was switched just this...

Resolved! Packaging

Hi, how do I package and address my mobile phone for collection from the courier? They are bringing a replacement phone through my O2 insurance. I've had no emails from O2 and if they have sent texts then I cant access my damaged phone. Many thanksKe...

Resolved! Ghost 5g signal

Hi there,Just wondering if anyone could answer my question please. Is it possible to have a 5g signal on my phone using a o2 sim but when you use the coverage checker on the o2 website is tells me theres no 5g coverage in my area yet. Its a bit confu...

Resolved! Receive SMS on VoIP

Hi all. I can receive all calls on the VoIP part of my handset (OnePlus 5t) but is there a way that I can send and receive SMS? Is there a setting that I've missed? Thanks in advance

Resolved! Sims

Is it worth getting monthly o2 sim online instead of from o2 app, they seem to be nearly half the price.

Resolved! travel inclusive

when i'm in canada can i send and receive text and calls from canadian numbers

O2

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