Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting from Virgin to 02 sons mobile (adult) we pay bill

We have got a pay monthly sim as part of our Virgin package - our sons phone is currently on Virgin (contract ended) we pay the bill although he is an adult (he pays us back) just wondered if there will be any problems porting number? The 02 number c...

Resolved! Want to set up direct debit

Hi I want to set up a direct debit

Resolved! Order

Hi, I ordered an iPhone 13 Pro max yesterday, selected click and collect and picked a store that said it was available to collect that day. I received and email and text saying that there had been a delay. Called customer services, and asked to cance...

Resolved! Change my number

Hi there just wondering if I can change my number please .

Resolved! Can i switch to a pay as you go

can I please change to a pay as you go from my monthly because it is way too expensive?

Resolved! Upgrade info

If I were to get a upgrade, would I have to pay two bills, one for my current phone and one for the new phone or just the new phone?

Resolved! Traveling

I cant seem to see if my contract Includes O2 Travel Inclusive Zone.travelling to USA in a few weeks and trying to figure out what i need to do with my phone to not get lots of unexpected charges. the information is quite confusing is there anyone th...

Resolved! remove tariffs

I want to cancel the bundled consumption of 10 yuan

Resolved! Order cancelled.

I ordered an IPad Pro in December 2021, and after FOUR months of being told you have zero stock, I log on today to discover you have cancelled my order. Absolutely appalling, I have been with O2 for years, and have multiple bills come out of my accou...

Resolved! O2 refresh

Hello i recently upgraded to o2 refresh and got a s22 ultra , i did not like the phone and returned it in the 14 days period i also bought a charger and some cases arroung 70£ paid 218£ for the upgrade. when calling o2 support they confirmed that i c...

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