Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

5G sim 1 not provisioned

I have recently upgraded to the Samasung S20+ and it says sim 1 not provisioned, I have looked at community posts that have had the same issues and that have been solved and tried what it says on them, no matter what I do it doesn't work, getting fru...


I am on contract, and still have 11 months left on my contract, but I have a message in my o2, that says I can upgrade today on o2 refresh, and they will pay my existing contract off for me, could someone tell me more about it please

Is this a real text? I think a scam

So I’ve just upgraded my phone all online, got my messages and contract etc: but then I got a text from a number8101921 saying it’s o2 that I need to click this link to finish my contract for my o2 refresh, I haven’t clicked anything of course as I u...

ZZZZ5678 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Keeping my number

I moved networks and want to keep my old number however I have done all the pac code etc and it isn't working customer service is shut so as it stands I'm stuck paying two bills any help greatly appreciated.

lmp85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

SIM Query

Hi i have just upgraded my contract to a new phone and accidentally requested a new SIM card. When it went through to the end stage I noticed that a new number came up for me, but being a real technophobe I wasn't sure what it meant. Would this new n...

debbieH by Level 1: Joiner
  • 6 replies
  • 0 kudos


I’ve been charged an extra £10 every month for my phone bill when previously it was cheaper . I’ve tried call o2 but their was no reply can anyone help

Emma123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Not happy with new phone

I’ve recently started pay monthly with O2 I have the iPhone 11 Pro and honestly it’s not much different to the iPhone X which I previously had. I’m wondering if there is a way to change my order to the iPhone 11 Pro Max, really want the bigger size a...

JB88 by Level 1: Joiner
  • 1 replies
  • 0 kudos