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I’ve been charged for amazon prime 3 times in a month

Ian333333
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on ‎18-05-2022 00:58

on ‎18-05-2022 00:58

On my bill it has 3 separate charges relating to amazon prime, 2 which ended on the 5th May (my billing date was the 6th) and another for the 5th June 

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Ian333333
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on ‎18-05-2022 01:01

on ‎18-05-2022 01:01

107B6976-3AE8-4ADE-AF6A-AA606B481595.png

 

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Bambino
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on ‎18-05-2022 01:23

on ‎18-05-2022 01:23

@Ian333333 One of the charges you posted is zero, so how have you been charged three times? If the charges are from Amazon, shouldn't you be querying the charges with them?

I DO NOT WORK FOR O2



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madasaf1sh
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on ‎18-05-2022 07:40

on ‎18-05-2022 07:40

@Ian333333 

 

Did you actually cancel the extras, or did you think they would cancel automatically.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎18-05-2022 07:52

on ‎18-05-2022 07:52

@Ian333333 

Guide to extras here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ian333333
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on ‎18-05-2022 09:51

on ‎18-05-2022 09:51

But 2 of the charges apply for the same overlapping period up to 5th May. One being the free offer.

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Ian333333
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on ‎18-05-2022 09:52

on ‎18-05-2022 09:52

Happy for it to auto renew but the auto renewal should’ve started AFTER the free offer ended. Not overlapping with it.

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