cancel
Showing results for 
Search instead for 
Did you mean: 

I’ve been charged for amazon prime 3 times in a month

Ian333333
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

On my bill it has 3 separate charges relating to amazon prime, 2 which ended on the 5th May (my billing date was the 6th) and another for the 5th June 

Message 1 of 7
562 Views
6 REPLIES 6

Ian333333
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

107B6976-3AE8-4ADE-AF6A-AA606B481595.png

Message 2 of 7
560 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Ian333333 One of the charges you posted is zero, so how have you been charged three times? If the charges are from Amazon, shouldn't you be querying the charges with them?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
556 Views

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Ian333333 

 

Did you actually cancel the extras, or did you think they would cancel automatically.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 7
547 Views

MI5
Level 94: Supreme
  • 143454 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ian333333 

Guide to extras here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
545 Views

Ian333333
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

But 2 of the charges apply for the same overlapping period up to 5th May. One being the free offer.

Message 6 of 7
535 Views

Ian333333
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Happy for it to auto renew but the auto renewal should’ve started AFTER the free offer ended. Not overlapping with it.

Message 7 of 7
535 Views