automatically hang up

[Anonymous]

I am on the o2 4G unlimited plan which means I have unlimited calls and unlimited texts. But I am wondering that why my phone call is automatically hang up every 59 minutes. It says I have unlimited calls, so I think I can make a phone call as long as I want. It does not matter how long the phone call is, and the phone will not be hang up automatically. Also, I want to say, I cannot find anything about it in my contract. It's so weird to redial every 59 minutes.

[Anonymous]

Hi Chickenbrother and Welcome to the Community Forum ,

I dont know of any phone that has this as a feature so its possible theirs just a glitch in your phone itself.

Does this happen all the time on every call up to the time you state ?

You do not mention what phone you own so I can only suggest you google for how to 'soft' and 'hard' reset your handset. Be aware that a hard reset can delete saved data so make a back up first.

It could be worth contacting o2 Customer Services too just to have your account checked.

Contract : 202

Payg       : 4445.

[MI5]

I wonder if this is connected with the "industry standard" redial after 60 mins to avoid charges routine.

[Anonymous]

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@MI5 wrote:
I wonder if this is connected with the "industry standard" redial after 60 mins to avoid charges routine.

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Good point.

Like Bt does with their service.

Not that I have enough to say to warrant a 1 hour long convo....... 

[jonsie]

I'm fairly sure it's a standard system feature rather than a phone problem.

[MI5]

Yeah, I've never talked for that long either but I guess as jonsie says, its a standard feature

[Anonymous]

Think the OP will need to speak to Uk Customer Services just to confirm this.

Hopefully they will update their thread so we all know the outcome.

[Anonymous]

I am currently using the iphone 5

[Anonymous]

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@Anonymous wrote:

I am currently using the iphone 5

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And its a very nice phone too.

My choice of poison right now too.

[Anonymous]

I am on the same plan and it doesn't happen to me