Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay and Go Go Go not updating.

Hello, I am a new Pay and Go Customer. I was looking to go on the the Pay and Go Go Go 10 plan as I need to use some Data over the coming month due to not having a home internet connection for some time. So I insert the SIM into my 2 year old Samsung...

Resolved! Does O2 Travel (Europe) work for remote Spanish islands - e.g. La Gomera?

O2 Travel is advertised as working in Spain. Does it also apply to the Canary Islands (Spanish Territory) - including La Gomera?

Resolved! Changed to a new number - when will my bill update?

Ok so a friend of mine has changed their number due to abuse. This happened a couple of days ago, but their live billing data is still not coming through. How long before billing data for the new number will appear? Will it be the end of the month?

Sim card migration issue

Ok well I migrated from Pay monthly to pay as you go. I got a sim card sent out with my number on it and was told I had to top it up before it activated. Seemed reasonable but I was waiting for my next pay cheque to come in so had to wait. In the few...

Resolved! 10 percent cashback reward

Instead of me receiving 10% back for my o2 reward I have 10% taken off me, how do I get my money back?

Resolved! CANT PAY MY CONTRACT BILL

HI I am trying to pay my over due contract phone bill but when I have done everything it says and I have filled in everything it then says it has decline and I no there is money in my bank.

Resolved! Advice on Cancelling Sim Only Contract

Hello, I recently renewed my contract with o2 (a decision I now regret). I am 14 days into a new 12 month sim only tariff. I would like to leave o2 but I suspect I will incur charges as a result of terminating the contract early. Does anyone have exp...

"a tension-dealing, money-eating, phone-function-bricking roaming data plan"

Below is a letter I have sent (after much obfuscation from o2's chat with us service) to customer services. How do we all feel about 15 (count 'em) MB of data roaming per day? Dear o2 support, I've liked you as a company, I've found the service to be...

Resolved! Calling and texting abroad

I need to send texts to my boyfriend in cyprus while he is on holiday for a week. How much will it cost me to send and receive? Im on pay monthly unlimited texts. Can we use imessage as we both have iphones? Thanks

Resolved! Poor Signal - I need a boostbox

I have three contracts on O2 in my house and we live in a little black spot where 200m away and you have full signal but in my house you have 1 or two bars if you are lucky. It makes the network unusable. i know the boostbox exists but customer servi...

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