Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! App charge

Why have I been charged £1 to download over my wifi a free app from the iPhone App Store?? Surely free means no charge!

Resolved! Phone call charges to Australia

I am fairly new to iphone - I bought it so that I can phone my daughter in Perth, WA: iphone to iphone. How much does it cost me per minute to phone her? Thank you in anticipation

No Service overseas

I've been visiting the US this week and was using a small amount of my data roaming account. I received a text saying I should call O2 so they can make sure my phone hasn't been stolen or lost because I was using it overseas. I called them and advise...

Resolved! Number switch from contract to another

I have had a contract with O2 for the last 2 years which ran out a couple of months back and has been continued as default. I have now got an iPhone 5 on a new, completely different contract, whilst the first contract remains running after expiry. Pl...

Disabled, cannot pay bill

Hello. In the past few months my disability has caused me to stop working and have fallen behind on my payments to O2 while waiting payments for disability living allowance. I informed customer services about waiting for benefits (from the DWP) in ea...

Resolved! Arrival of letter informing of new tariff charges

I have just received a letter from O2 informing me of an increase to my monthly tariff from Feb 2013. I am on a 24 month contract so how much are they going to put this up for the remainder of my contract (another 19 months)? Surely if you sign up on...

Resolved! Data Bolt On on pay monthly

Hi, If I buy the Iphone 5 on contract can I remove the data bolt on once I receive the phone???. I don't need the data as I have wifi at home and at work which is where i am 95% of the time. I can save a tenner a month on line rental by doing this Th...

Resolved! Activating a replacement SIM

Hi all, My partner recently had his phone stolen from him. He's reported it to o2, who have barred his old SIM and phone. Pretty fab so far. I've given him my old handset which I used to use - I left o2 recently but the handset was my own, so it shou...

Resolved! blocking numbers

i wondered if it was possible to block telephone numbers for incoming calls??

my allowance shows 2 different values

Hi, On pay monthly all rounder blackberry bolt on. When I log in to find out what I've used the page says just 3.46mb, however if I go further in to the account in "my bill" and click on my allowance "what I've used" it shows 179mb. I have twice call...

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